Last updated June 18, 2024

Accessibility policy at Web Summit Vancouver

Web Summit Vancouver is committed to making our events accessible and welcoming for everyone. This page will be updated with additional accessibility information as it becomes available. Please check back often.
How do I request accessibility adjustments? 
Please fill out <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">this form</a> to make a request. Requests should be made as soon as you have secured your ticket to Web Summit Vancouver. Alternatively, you can contact the Web Summit Vancouver team at <a href="mailto:info@websummit.com" target="_blank" rel="noopener">info@websummit.com</a>.
I am a speaker or other invited guest of Web Summit Vancouver. How do I request accessibility accommodations? 
Please reach out directly to the Web Summit Vancouver staff member who is assisting you.
What is the deadline for accessibility requests? 
We may be unable to grant some requests if they are made after April 25, 2025. We will do our best to honour requests made after this deadline, however, some services cannot be guaranteed.
Can my support companion accompany me to Web Summit Vancouver? 
Attendees who require personal assistance during Web Summit Vancouver can request a companion pass. To request this, please contact the Web Summit Vancouver team using the <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">accessibility requirements form</a> or via email at <a href="mailto:info@websummit.com" target="_blank" rel="noopener">info@websummit.com</a>.
What services are not provided by Web Summit Vancouver? 
Web Summit Vancouver does not provide:
<ul>
<li style="font-weight: 400;" aria-level="1">Personal or individually prescribed devices, such as wheelchairs, prescription eyeglasses or hearing aids.</li>
<li style="font-weight: 400;" aria-level="1">Services of a personal nature, such as assistance in eating, toileting or dressing, the pushing of wheelchairs, or the carrying of personal material.</li>
<li style="font-weight: 400;" aria-level="1">Connections to soundboards.</li>
<li style="font-weight: 400;" aria-level="1">Headphones, assistive technology devices, extension leads, chargers or adapters.</li>
<li style="font-weight: 400;" aria-level="1">Guides and sign language interpreters for evening or any third-party events.</li>
</ul>
Are service animals permitted at Web Summit Vancouver? 
Web Summit Vancouver permits service animals that are trained specifically to assist a person with disabilities. Animals whose sole function is to provide comfort or emotional support are not permitted at Web Summit Vancouver. 
A dedicated relief area for service animals will be available onsite. The location will be indicated on the venue map when published.
I am visually impaired. How can Web Summit Vancouver assist me with navigating printed materials? 
Please feel free to ask a volunteer or member of staff to assist you with reading printed materials. 
Alternatively, you can request a support companion pass using the <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">accessibility requirements form</a> or via email at <a href="mailto:info@websummit.com" target="_blank" rel="noopener">info@websummit.com</a>.
Is session transcription available? 
Transcription services are not available at Web Summit Vancouver.
Is there an audio description service available? 
Audio description services are not available at Web Summit Vancouver.
Does Web Summit Vancouver provide sign language interpreters? 
We will confirm availability of this service closer to the event. Please indicate your interest in this service via the <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">accessibility requirements form</a> as soon as you have secured your ticket to Web Summit Vancouver. 
Please note: We may be unable to grant this request after April 25, 2025.
Is there a closed captioning service available? 
We will confirm availability of this service closer to the event. Please indicate your interest in this service via the <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">accessibility requirements form</a> as soon as you have secured your ticket to Web Summit Vancouver.
Is strobe lighting in use during Web Summit Vancouver? 
Strobe lighting will not be in use at Web Summit Vancouver.
Is there designated accessible seating? 
Designated accessible seating is available at all Web Summit Vancouver stages. All designated accessible seating is based on capacity and provided on a first come first served basis. 
Unclaimed accessible seating may be opened to the general audience. Please ask a member of staff for assistance.
What mobility devices are allowed at Web Summit Vancouver? 
Wheelchairs, three- or four-wheel electric scooters, walkers, canes and crutches are allowed and are reasonably accommodated. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.
Does Web Summit Vancouver offer mobility device rental? 
No mobility equipment rental of any kind is offered by Web Summit Vancouver, and Web Summit Vancouver does not provide push services for attendees. However, attendees who require the assistance of a personal attendant during Web Summit Vancouver can request a companion pass.
Where can I charge my medical or mobility device during the event? 
Charging points are available throughout the venue. 
Please note: The voltage requirements in Canada may be different from what you normally use for your device. Web Summit Vancouver does not provide extension leads or adapters.
If I need to get dropped off or picked up, is there a safe place for this close to the venue? 
Yes, attendees can be picked up or dropped off at the designated vehicle drop-off area. The location will be shown on the venue map when it is published.
Are there accessible washrooms at Web Summit Vancouver? 
Yes, accessible washrooms are available across the venue. The locations will be shown on the venue map when it is published.
Are there all-gender washrooms at Web Summit Vancouver? 
Yes, there are all-gender washrooms at Web Summit Vancouver. The locations will be shown on the venue map when it is published.
I have a severe food allergy and/or dietary restriction. Does Web Summit Vancouver cater for attendees with dietary restrictions? 
We have tried to ensure that there are suitable food options available to all attendees, and have worked with the venue to accommodate many dietary requirements. However, as with any large catering space, there is a risk of cross-contamination. 
If you have a severe food allergy and/or dietary restriction, you are welcome to bring your own food to Web Summit Vancouver.
Is Web Summit Vancouver a fragrance-free environment? 
Web Summit Vancouver is not a fragrance-free environment, however we ask all attendees to consider not using perfume, cologne, aftershave or other fragrances for the duration of the event. 
The chemicals used in scented products can make people sick, especially those with fragrance sensitivities, asthma and/or allergies, and those who suffer from multiple chemical sensitivity.
Is there a sensory/and or prayer room at Web Summit Vancouver? 
A prayer and sensory-friendly space is available for attendees. The location will be shown on the venue map when it is published.