Following the terms and conditions, you can receive a full refund if you cancel your ticket within 14 days of booking your ticket. We cannot offer a refund/transfer outside of these 14 days, regardless of your visa outcome.


If you can no longer attend the event, you can change the name on your ticket to a friend or colleague.


Please note: A separate cancellation policy applies to "Flash sale" ticket holders. Tickets bought during any of the advertised flash sales allow for a full refund up until 60 days prior to the event. This does not apply to any other ticket types. 


For further assistance, please email our Support team at info@websummit.com.